Your Surprise Gift Card Balance Check

Need to check the remaining balance on your Your Surprise gift card, voucher, or e-voucher? Have your card or claim code ready—along with your PIN or security code—then choose one of the quick options below to verify your balance online, over the phone, or in-store.

3 Ways to Check Your Your Surprise Gift Card Balance

  • Enter your card number and PIN or security code (if applicable) on the official balance check page.

  • By Phone

    020 3318 0348

    Call the automated balance helpline to hear your remaining card balance over the phone.

  • Ask a cashier to scan your physical card or digital barcode at the till.

Ready to spend your balance? Shop at Your Surprise → Have questions? View our FAQs.

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About Your Surprise

YourSurprise is an online shop for personalised gifts, including photo mugs, cushions, jigsaws, chocolate and jewellery.

A YourSurprise gift voucher can pay for a personalised mug, a photo cushion, a custom jigsaw or engraved jewellery. You redeem it online.

To get more from a YourSurprise voucher, use it during sales, and check your balance before ordering.

Your Surprise Gift Card FAQs

Where can I use a YourSurprise gift voucher?
You can use a YourSurprise gift voucher on its website.

Can these vouchers be used elsewhere?
YourSurprise vouchers are only accepted by YourSurprise.

What types of gift vouchers are available?
YourSurprise offers e-gift vouchers.

Do YourSurprise gift vouchers expire?
Vouchers are valid for a set period. Check the terms.

How to track or check the balance of my Your Surprise gift card?
You can check your balance using the Your Surprise Gift Card Balance Check page on our site, or by calling YourSurprise on 020 3318 0348.

Can I use a voucher on photo gifts?
Yes. Vouchers can be used on photo gifts.