Contact Us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Kindly note that you may find your answer on our FAQ page. To find your nearest store, please use our store locator.

Our customer care line is open:
Monday - Friday: 7.30am - 3.30pm
Call us on +44(0)7523512465 or use the contact form below.

For help over the weekend please call any one of our Newbie stores. Any queries regarding delivery of your order can only be answered Mon-Fri.

Newbie Bluewater -  07849 082924
Newbie Westfield  -  07715 311985
Newbie Northcote -   07849 084373
Newbie Richmond  -   07708 844918

Email: customercare@newbiestore.com 

Customer support is closed on the following days: 

2024
01 January 2024
06 January 2024
29 March 2024
31 March 2024
01 April 2024
01 May 2024
09 May 2024
19 May 2024
06 June 2024
22 June 2024
02 November 2024
25 December 2024
26 December 2024

Questions about online delivery under peak season, please see updated information on our Delivery Policy here.