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To place an order on our e-shop :
1. Select your items on the site and add them to your basket
2. Confirm your basket
3. Select your delivery method
4. Enter your delivery and billing address
5. Choose your payment method, then enter your bank details.
By logging in to your account, you can modify all your personal information. A user can have several billing and delivery addresses. They can manage their addresses via my account / my addresses, or when placing an order.
Your order is taken into account when you see it appear in your customer account under “My orders” with the status “in preparation”. You will also receive a confirmation email. If you have not received this email, please contact our customer service department.
If your order has already been prepared or dispatched, we regret to inform you that it is currently impossible for us to modify its content for technical and logistical reasons, and in order to guarantee you the best delivery times. We therefore suggest that you place a new order for any other items you may require. If your order is still in progress and was placed less than 24 hours ago, please contact us at the following address so that we can combine your orders as far as possible: caravaneweb@caravane.fr
You can check the status of your order in your customer account. You will also receive emails with updates about your order at the email address you provided when placing the order.
Please contact our customer service department at: caravaneweb@caravane.fr
The delivery time will be determined according to your order. Caravane undertakes to deliver within 15 days.
No, the only form of payment possible is payment before the product is shipped. However, remember that if you are not satisfied with the product you receive, you have 14 days to return it.
If you wish to cancel an order, please contact our Customer Service Department by e-mail at: caravaneweb@caravane.fr
If your order has already been prepared or dispatched, we regret to inform you that it is currently impossible for us to modify its content for technical and logistical reasons. We therefore suggest that you place a new order for any other items you may require. If your order is still in progress and was placed less than 24 hours ago, please contact us at the following address so that we can consolidate your orders as far as possible: caravaneweb@caravane.fr
First of all, check the conditions for using your code: validity period, products concerned, minimum purchase... Some codes can only be used once, and cannot be used cumulatively. If you have a promotional code or gift card, you can enter them when validating your basket, in the dedicated “Promotional code / Gift card” area at the top right of the order confirmation page, under the order summary. Be sure to click on “apply” to benefit from this advantage.
After placing your order, you will receive a confirmation e-mail. If you can't find it in your inbox, please check your “junk” or “spam” folder. If your credit card payment has been accepted and you have not received an order confirmation within a reasonable time, please contact our customer service department.
When new collections are launched, some items may be quickly sold out. Stocks are regularly updated in line with production in our workshops. Some products that are too fragile or bulky can be found directly in our stores. If an item is indicated as “back soon” on the website, this means that it is temporarily out of stock. In this case, you can sign up for a back-in-stock alert. To do so, click on “Alert me to availability” on the product page and enter your e-mail address. You'll receive an e-mail as soon as the item is back in stock. Don't hesitate to send a message to customer service if you'd like to know when the item will be back in stock. If you are able to visit one of the many Caravane stores, you can contact our customer service department who will put you in touch with the store or boutique directly to find out about the availability of the product.
Payment for your order on our site can be made :
- By credit card: Visa & Mastercard
- By PayPal payment
We secure 100% of the transactions made on our site.
No banking information is stored on our site. Our SSL certificate guarantees encryption of payment pages and confidentiality of your data.
Invoices can be accessed from your “My account / My orders” area. Simply select the relevant order and download the associated invoice.
As soon as we receive your order, we prepare it within 24 to 48 hours. Once your package has been dispatched, it will be delivered within 2 to 3 days in mainland France.
If you are absent at the address indicated on the day of delivery, you will be notified by a calling card indicating the procedure to follow to arrange a new delivery or collection at a post office.
Delivery charges are adjusted and calculated according to the weight and volume of your package. Delivery costs are visible just before order confirmation.
You can track your parcel in your customer area as soon as your order has been delivered to the post office. An e-mail will also be sent to your e-mail address with a link and tracking number that will enable you to follow your parcel step by step.
We deliver to France, Europe and internationally. However, please note that some products are too large to be shipped to certain countries.
Please contact us using the “contact” form (clickable) and explain exactly the reason for your complaint. Our customer service will contact you as soon as possible.
We are sorry, but it is not possible to collect your purchases directly from one of our stores. Products ordered on our website are exclusively delivered to your home or to a selected relay point. However, you can contact our stores directly using the contact form on the relevant store page in “Our stores”.
First of all, check that your order has been processed in your customer area: once your payment has been accepted, you should have received an order confirmation email. By logging on to your personal Caravane space, you will also find your order and its status. An email will then be sent to you to inform you that your order has been dispatched. If after 8 working days you have received nothing and no delivery notice has been left in your letterbox, please contact our customer service department.
All our bulky items are delivered to your home by a private carrier. Once your order is ready, the carrier will contact you to arrange delivery. Delivery will be made directly to the room of your choice. Please ensure that the product in question can be placed in the room.
You can return one or more items for a refund or exchange within 14 days from the day you receive your order. The items you wish to return must be in their original packaging and accompanied by their labels.
Simply fill in the form enclosed in your parcel, listing each product you wish to return. Then simply return it with the item(s), in their original packaging. Unless we have made a mistake, you are responsible for the cost of the return.
Your request will be processed once we have received your package. You will receive your refund directly to your bank or PayPal account.
If you wish to return a product from your order that is too large, please contact our customer service department by email: caravaneweb@caravane.fr
If, despite our rigorous quality controls, you discover a defect on your part, please contact our Customer Service department at the following email address: caravaneweb@caravane.fr Please also include photos of the defective part in your message. This will enable us to offer you the best possible solution.
1. Click on 'My Account' at the top right of the screen on CARAVANE's home page.
2. Once the login page, click 'Create My Account'.
3. Enter your details.
4. Confirm the information entered is correct.
5. Check your email account for our confirmation message.
Simply click on the “forgot password” link, enter the email address you gave when you registered and we'll send you an email link to reset your password and log you back in as soon as possible.
Personal data collected on the site is intended for Caravane only, with the customer's consent. We are committed to protecting your privacy.
By creating an account, you will be able to finalize your purchases more quickly, track your orders, consult your purchase history and manage your personal information.
To change your password, please go to “My account / personal information”. You can also modify or delete your personal information as you wish.
At the bottom of each of our newsletters is a link “if you wish to receive more information by email from Caravane, click on this link”.
Caravane regularly enriches the catalog available on the eshop. These new items can be accessed via the “new items” side navigation tab. To make sure you're always informed of new products, we invite you to subscribe to the Caravane Newsletter.
You can contact us using the form in the “Contact” tab or by e-mail: caravaneweb@caravane.fr
Caravane has several stores in France and abroad. For more details, please visit our stores page.
For orders, accounts and business rates, please contact one of our stores directly, as we don't yet offer business benefits on our website.
You'll find contact details for each of them here.
The site catalog presents a selection of the products on offer in Caravane stores. Can't find the item you're looking for despite your search by reference or filter? Contact our customer service department with a detailed description of what you're looking for. We'll get back to you as soon as possible.
The surest way to find a particular item you've spotted is to check the item's model name (e.g. Rosé beige linen comforter cover, Knife ...) or its reference number, found on the model's label in the store.
If you don't have the reference number of the item you're looking for: the surest way to find this item is to type the name of the item into the search bar on the caravane.fr website. (Ex: Lamp; all lamps available on the e-shop will be displayed).
If you still can't find the item you're looking for, please contact customer service: caravaneweb@caravane.fr
